Phone (02) 8880 7655
Fax (02) 8880 7656

Renting Frequently Asked Questions

Q: I missed the open for inspection on Saturday can I view the property at another time?

A: Yes, if the landlord did not receive a satisfactory application from the weekend you may call to arrange a mid week viewing.

Q: How long does it take to check my residential tenancy application?

A: Residential tenant applicants who have inspected properties that have been open on a Saturday will have their applications checked from 12pm on the first business day from the weekend, normally a Monday. Naturally if complete applications are received earlier they may be checked earlier. 12pm is the cut off.

Q: My application has been accepted what happens now?

A: When your application has been accepted you will be required to pay a deposit which is one weeks rent. The deposit secures the property and prevents the landlord from accepting another tenant. Once you have paid the deposit should you change your mind and not proceed with the lease agreement you will lose the paid deposit to the landlord. This happens because the landlord may have declined other tenants in your favour and may need to re-advertise the property meaning the property remains vacant for longer period than if you were to proceed with the lease agreement. The deposit comes off the total amount payable which is 6 weeks.

Q: How many days notice do I have to give to leave?

A: All notices to vacate or to end a tenancy need to be in writing. By, address mail, by facsimile and by email, only with a follow up phone call to make sure that the email has been received. If you do not get an email response from us, stating that we have we received your notice, it means we have not received your notice!

Fixed Term Notice;
If your residential lease is still within the fixed term period you need to give 14 day’s notice. However you cannot leave prior to the lease end date which is on the front page of your residential lease agreement. If you give 14 days notice and the 14 days notice period ends after the lease end date you are required to pay your rent to the last day of the notice period.
Go here to complete 14 day vacate request

Periodic Agreement Notice;
This term means that you have stayed on in the residential property past the residential lease end date. When this happens the residential lease automatically switches from a fixed term residential lease to a residential periodic agreement. All tenants with residential periodic agreements must give 21 day’s notice in writing as stated above.
Go here to complete 21 day vacate request

Q: What happens when my lease expires?

A: You will find details of the expiry date on the front page of your residential lease agreement. If this date passes, your lease becomes a 'periodic agreement'. This ensures all parties are bound by the original lease terms. You can also request a lease renewal from the owner via our real estate office. The owner of the property has the right to renew the lease or refuse a lease renewal with giving a reason. This is called a no grounds termination.

Q: How do I get my bond refunded?

A: As long as your rent is paid up to the day that you have returned the keys on the date specified as your last day and the premises are clean and undamaged less fair wear and tear, you will get your bond refunded. If you return your keys back early before the lease has expired you will have to pay up to the date that your lease expires (at the end of the fixed term).
The next step in this process is: To fill out our vacation form which details your property address, name, reason for vacating and bank account details. Email us here
Once this has been completed the agent will then fax off a bond refund form to the rental bond board, and your bond will be refunded within 5-7 working days.

Q: Do I have to provide identification when applying for a property?

A: At Fusion Realty we do require you to provide us with identification, e.g. a passport or driver’s licence. We will take a copy of your identification so that we can confirm your identity; we also take into account our obligations under the Privacy Act (1988).

Q: I want to break my lease early how do I do that?

A: In section 41 of your Residential Tenancy Agreement it outlines that you can end your lease early, however if you do decide to break your lease early you will have to pay 6 weeks rent if the less than half of the fixed term has expired, and in any other case you will have to pay 4 weeks rent.

Q: When I decide to vacate will I have to professionally clean the carpets?

A: Not, unless you have a pet where section 45 of your Residential Tenancy Agreement states that you have to get the carpet professionally clean, and or to have the residential premises fumigated if required, or you have lived in the property for some time and the carpets need to be clean to bring them back to the same clean condition as they were when you moved in.

Q: Are pets allowed?

A: Pets are only allowed when the landlord gives permission for pets to be kept on the premises.

Q: What is an urgent/emergency repair?

A: The types of repairs that are urgent are defined under the Residential Tenancies Act 2010 and are defined as follows:

  • A burst water service
  • Blocked or broken lavatory system (if a second lavatory is not available)
  • Serious roof leak
  • Gas leak
  • Dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • A failure or breakdown of the gas, electricity or water supply to the premises
  • A failure or breakdown of any essential service on the residential premises for hot water, cooking, heating, cooling
  • Any fault or damage that causes the premises to be unsafe or insecure
Q: Can I sub let or transfer my lease?

A: Subletting and transferring is not permitted without prior written approval from our office and landlord. Any new tenants must complete an applications form and go through the normal approval process and then sign on to the lease depending on the circumstances. This request may be refused should the applicant not meet our criteria or if the property is unsuitable for additional tenants. Fusion Realty also has a residential lease special condition that states that should the landlord grant you permission to sub lease that you may not profit from sub leasing. All rents paid for the leasing of the property belongs to the landlord and not as a profit in any sub leasing circumstance.

Q: How do I pay my rent?

A: At Fusion Realty there are 2 methods of paying your rent. These instructions along with the Fusion Realty Trust Account details are contained on page 2 of your residential tenancy agreement.

  1. We assign you a deposit card at the start of your lease; this deposit card can be used at any St George Bank to deposit cash directly into the Fusion Realty Trust Account. The last 6 digits of your deposit card is also your identifying mark as names in our system can be replicated however these numbers cannot be, so when paying your rent please use the last 6 digits of your deposit card. (For example 0000 1234 5678 0001) the last 6 digits of this card is 780 001, this would be your identifying mark when paying rent.
  2. The second method of paying your rent to the Fusion Realty Trust Account is by internet transfer where we will give you the account details of the Fusion Realty Trust Account and you can then transfer your rent into it. Again we would like you to use the last 6 digits of your deposit card as an identifying mark as last names can be replicated.

If you have forgotten your ID Number (the last 6 digits of your deposit card) please use some other form of identifying that you have paid your rent e.g. your name, phone number.

Q: How do I find out where I am paid up to?

A: To find out where you are paid up to Send An Email asking for a tenant status report and ledger. The tenant ledger will show all the payments that you have made, and the tenant status report will tell you where you are paid up to, and if you are in any arrears.

Q: Can I change the locks on the property?

A: You cannot change the locks without consent from the owner, if you do get consent, you should use our nominated locksmith so that there will be no dispute from the landlord relating to the quality of the locks that have been changed.
When locks are changed or re-keyed it is a requirement of your residential lease agreement to provide the Real Estate Agent Fusion Realty with a copy of the new keys.

Q: How much do I have to pay at the start of my lease?

A: At the start of your lease you have to pay 2 weeks in advance as rent, and 4 weeks rent as bond. A total of 6 weeks rent.

Q: Can I be discriminated against anything?

A: The law states (Anti Discrimination Act 1977) that you cannot be discriminated against or harassed because of your:

  • Race (colour, nationality or descent)
  • Sex (male or female)
  • Pregnancy
  • Marital status (e.g. singles or unmarried mothers)
  • Disability (physical, intellectual or psychiatric disability)
  • Homosexuality (both gay and lesbian)
  • Age (both young or old)
  • Transgender (transsexual)
  • It is also against the law to discriminate against you because of the race, sex, pregnancy, marital status, disability, homosexuality, age or transgender of your relatives, friends or associates.

    However, for example, they do not want smokers in their premises or tenants with pets, or if they reject your rental application because you have a poor tenancy history or they do not think you can pay the rent, there is no law to stop them from rejecting you as a tenant for that reason.

Q: I’m locked out can you let me in?

A: We charge $75 to let you back into your property, the reason why is it uses up our time when we may have other important appointments to attend to and it maybe after normal business hours. You may also call any license locksmith to pick your lock, however they should not change to lock that requires a new key without the consent of our office.

Q: Where is Fusion Realty located?

A: Fusion Realty is located at 85 Regent Street Redfern, the quickest way via public transport to get to Fusion Realty is to catch a train to Redfern train station and walk, as Fusion Realty is 5 minutes walk from Redfern train station.

Q: What are the opening hours of the office?

A: The office is always open via appointment, the reason why you have to make an appointment to come into the office is due to the nature of our business we may not be in the office at a certain time, as we may be visiting other clients or attending appointments elsewhere.

Q: How do I arrange an appointment?

A: You can arrange an appointment by calling (02) 8880 7655 or for other urgent matters call 0411 380 312.

Q: How do I get a tenant ledger for one of your previous tenants or current tenant?

A: You need to Send An Email (requesting ledger).
Or fax on (02) 8880 7656 with the completed Privacy Form so that we can release the information to you.

Q: I have inspected the property and would like to move in how soon can I move in?

A: Once you have filled out the application form that is given to you when you have inspected the property and then either scanned and then sent via An Email or faxed it to (02) 8880 7656. The owner will then decide to approve you and if successful you can move in at an agreed date between you and the landlord

Important Notice/Disclaimer:
This website and webpage along with the frequently ask questions is for general informational purposes only and is not intended to provide commercial, financial, investment, accounting, tax or legal advice. It is provided to you for your own personal use. The information provided is of a general nature only and has not taken into account your specific objectives, needs and financial situation. The information may not be appropriate to your individual needs and you should seek advice from your financial adviser before making any financial decisions.