Phone (02) 8880 7655
Fax (02) 8880 7656

Urgent Emegency Repairs

First we need to define what an urgent emergency repair is.
Sometimes certain repairs are a major inconvenience and have a sense of urgency about them. For instance you have run out of hot water due to a faulty hot water system. Yes this is an inconvenience that needs to be dealt with promptly; however not an emergency.
On the other hand perhaps you have no water at all; now that is far more serious!

You could actually summarise the definition of an urgent emergency repair in just two statements:

  1. A danger to yourself or to other people within the vicinity of your leased property
  2. A danger to the landlord's property or danger of further damage to the landlord's property

The following are examples of emergencies previously summarised in the two statements above:

  • A serious roof leak
  • A burst water pipe
  • An appliance or fixture that is causing a substantial waste of water
  • Flooding or serious flood damage
  • A gas leak
  • A dangerous electrical fault or exposed electrical wiring
  • Serious storm damage
  • Serious fire damage

For All Emergency Repairs

  1. Please refer to: Page 2 of your lease agreement
  2. Communication is also important please phone our office on (02) 8880 7655 and at least leave a message and then email us

If your repair is not an emergency please submit a repair request here

Remember Your Obligations

Under the terms of the standard residential tenancy agreement (your lease), you have agreed to tell the landlord about any damage or disrepair as soon as possible.