A: Yes, if the landlord did not receive a satisfactory application from the weekend you may call to arrange a mid week viewing.

A: Generally once you have inspected a property and then lodged or submitted an application via our online application form you will get a response within hours. 

If you lodge an application after hours or during the weekend you will receive a response on the next business day.

A: Changing names on a Lease Agreement can be quite an involved procedure.
This is known as transferring or assigning the lease agreement.
When a transferring or assigning the lease agreement takes place, an existing tenant or tenants are transferring, adding, or assigning the lease agreement to another.
The tenant or tenants are inviting someone to be added to or to take on the lease agreement responsibilities.
The existing agreement, including any remaining fixed-term period and the rent payable, is transferred to the new tenant or co-tenant.
It requires a completed application form from the new tenant, approval from the property owner, then a new lease agreement to be signed by all parties.
The steps in the process are
1. Send an email to Fusion Realty stating your wish to add or remove a name from the agreement lease. If you give a reason, this will make your case stronger.
If someone is adding their name to the lease, they need to submit a tenancy application.
In your email, please request an application link.
2. When the email and application are received, the property manager will then contact the property owner to make the requested changes on your behalf.
3. The property manager shall contact the existing tenants about the changes, and if approved, the property manager will make an appointment time for the documentation for all tenants to sign.

Points to consider and remember.
Approval for transferring or assigning the lease agreement is up to the property owner’s discretion.
If you do not give a valid reason for the change, it may not be approved.
The property owner and or the agent can charge a lease fee of $66
The tenant/s remaining at the property assume full responsibility for the lease and the property’s condition at the end of the lease.

A: When your application has been accepted, you will be required to pay a deposit of one week’s rent.

The deposit secures the property and prevents the landlord from accepting another tenant. Once you have paid the deposit should you change your mind and not proceed with the lease agreement you will lose the paid deposit to the landlord. This happens because the landlord may have declined other tenants in your favour and may need to re-advertise the property meaning the property remains vacant for longer period than if you were to proceed with the lease agreement. The deposit comes off the total amount payable which is 6 weeks.

A: All notices to vacate or to end a tenancy need to be in writing. By, addressed mail,  or by email, only with a follow up phone call to make sure that the email has been received. If you do not get an email response from us, stating that we have we received your notice, it means we have not received your notice!

Fixed Term Notice;
If your residential lease is still within the fixed term period you need to give 14 days notice. However you cannot leave prior to the lease end date which is on the front page of your residential lease agreement. If you give 14 days notice and the 14 days notice period ends after the lease end date you are required to pay your rent to the last day of the notice period.
Go here to complete 14 day vacate request >>

Periodic Agreement Notice;
This term means that you have stayed on in the residential property past the residential lease end date. When this happens the residential lease automatically switches from a fixed term residential lease to a residential periodic agreement. All tenants with residential periodic agreements must give 21 days notice in writing as stated above.
Go here to complete 21 day vacate request >>

A: You will find details of the expiry date on the front page of your residential lease agreement. If this date passes, your lease becomes a ‘periodic agreement’. This ensures all parties are bound by the original lease terms. You can also request a lease renewal from the owner via our real estate office. The owner of the property has the right to renew the lease or refuse a lease renewal without giving a reason. This is called a no grounds termination.

When you signed the lease agreement, you agreed not to use the bond to pay for rent owed. The bond is for property damage.

A: Make sure your rent is paid up to the day that you returned the keys. on the date specified  Make sure the premises are clean and undamaged less fair wear and tear, you will get your bond refunded.

If you return your keys back early before the lease has expired you may have to pay up to the date that your lease expires (at the end of the fixed term) or a break lease fee.

When the keys are returned, the agent will conduct a final inspection and advise you of any monies owed.  The agent will then organise the bond refund and your bond will be refunded into your account within 3-5 working days.

A: At Fusion Realty we do require you to provide us with identification, e.g. a passport or driver’s licence.

A Break Lease Fee may apply as per your lease agreement section 51.


  1. The tenant agrees that, if the tenant ends the residential tenancy agreement before the end of the fixed term of the agreement, the tenant must pay a break fee of the following amount if the fixed term is not more than 3 years:
    • 4 weeks rent if less than 25% of the fixed term has expired,
    • 3 weeks rent if 25% or more but less than 50% of the fixed term has expired,
    • 2 weeks rent if 50% or more but less than 75% of the fixed term has expired,
    • 1 week’s rent if 75% or more of the fixed term has expired.

A: If you have a pet your Residential Tenancy Agreement states that you have to get the carpet professionally clean, and or to have the residential premises fumigated if required, or if you have lived in the property for some time and the carpets need to be clean to bring them back to the same clean condition as they were when you moved in.

A: Pets are only allowed when the landlord and the body corporate gives permission for pets to be kept on the premises.

A: The types of repairs that are urgent are defined under the Residential Tenancies Act and are defined as follows:

A burst water service
Blocked lavatory system (if a second lavatory is not available)
Serious roof leak
Gas leak
Dangerous electrical fault
Flooding or serious flood damage
Serious storm or fire damage

Any fault or damage that causes the premises to be unsafe or insecure

A: Subletting and transferring is not permitted without prior written approval from our office and landlord. Any new tenants must complete an applications form and go through the normal approval process and then sign on to the lease depending on the circumstances. This request may be refused should the applicant not meet our criteria or if the property is unsuitable for additional tenants. Fusion Realty also has a residential lease special condition that states that should the landlord grant you permission to sub lease that you may not profit from sub leasing. All rents paid for the leasing of the property belongs to the landlord and not as a profit in any sub leasing circumstance.

A: Pay your rent into the Fusion Realty Trust Account. This is normally done through your internet banking.

The details of the Fusion Realty Trust Account are found on page two of your lease agreement.

It is important to use your reference number on page two of your lease agreement as last names can be replicated. (e.g. Jones, Lee, Li, Wu, Wang etc)
If you have forgotten your ID Number please use some other form of identifying that you have paid your rent e.g. your whole phone number.

A: To find out where you are paid up to lodge an online request for a tenant ledger >> 

The tenant ledger will show all the payments that you have made, and will tell you where you are paid up to, and if you are in any arrears.

The tribunal does not consider it, the agents job to tell a tenant when they are in arrears.

When a tenant enters into a residential lease agreement the tenant agrees to pay the rent on time and in advance. “This means the tenant understands how and when to pay their rent.” 

A: You cannot change the locks without consent from the owner, if you do get consent, you should use our nominated locksmith so that there will be no dispute from the landlord relating to the quality of the locks that have been changed.
When locks are changed or re-keyed it is a requirement of your residential lease agreement to provide the Real Estate Agent Fusion Realty with a copy of the new keys

A: At the start of your lease you have to pay 2 weeks in advance as rent, and 4 weeks rent as bond. A total of 6 weeks rent.

A: We charge $88 to let you back into your property, the reason why is it uses up our time when we may have other important appointments to attend to and it maybe after normal business hours. You may also call any license locksmith to pick your lock, however they should not change to a lock that requires a new key without the consent of our office.

Click Here For Options if you are locked out >>

Important Notice/Disclaimer:
This website and webpage along with the frequently ask questions is for general informational purposes only and is not intended to provide commercial, financial, investment, accounting, tax or legal advice. It is provided to you for your own personal use. The information provided is of a general nature only and has not taken into account your specific objectives, needs and financial situation. The information may not be appropriate to your individual needs and you should seek advice from your financial adviser before making any financial decisions.

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